RSS Product Installation Guide available here on YouTube. We only recommend performing a manual installation. You must also install any ‘system’ or ‘extension’ or other such loose folders in the same manner.

Most issues where steering wheel digital display items are missing or the car does not load are due to incorrect installation. You can consult the Read Me file inside the download package to ensure you are using the correct version of tools such as Custom Shaders Patch where applicable.

Ensure you are using the newest version of 7-zip or WinRar to open an file packages. Older versions may not be sophisticated enough to open the new packaging algorithms.

First, ensure you have performed a full manual installation as advised in Q1. Since December 2023, any new cars or car updates that feature Custom Shader Patch (CSP) physics will have CSP physics installed as the primary. If you do not use CSP, you can simply go into the car’s folder after you installed it and double-click on our helpful .bat file to install the standard physics data. More information is available in the Read Me inside each vehicle’s package.

Refer back to your original product email from SellFy to download the latest files. Any product email will include the latest version of a product. If you have opted Yes to receive product email updates (the checkbox at the sales checkout page), then you will receive product email updates from us. Otherwise, you will not.

You are able to log in to your profile by visiting our SellFy store and navigating to the User Profile icon on the right on the Home Page. After entering your email address, pressing Sign Up and completing a basic captcha request, you should receive an email to log in.

Please note some stricter email providers may block this email from being sent to you.

You can also contact RSS Support requesting a new email and for which purchase(s). For new purchases, please check your Spam folder. You may have made an unintentional error entering the email address at the checkout if you never received an email. Provide adequate transaction information of your purchase if you cannot locate it.

Firstly, please check your spam folder. Otherwise, this is either an issue with an incorrect email address entered at the sales checkout or an issue caused by your payment provider. There are issues with some providers such as iDEAL and Przelewy24 to name a few. Card payment pre-authorization debits are usually returned to you according to your bank’s processing times so we would advise contacting them. For suspected incorrect email addresses, provide a Transaction ID and we will search for you.

We only provide product support for our products. You must verify issues without third-party visual modification tools installed and conduct a clean installation of the vehicle or game if required, with the bare minimum of tools installed. This is due to the overwhelming possibilities of issues with modified games that causes an unnecessary overhead to our support team when the issue is user-configuration related.

Generally, the cost of production per vehicle is in the five-figure bracket. This is caused by the incredibly demanding quality standards and costs of professional staff of today. Due to this, RSS only produces custom models for officially registered companies that have the budget to employ our team from this contact form. Please email from a corporate/business email address for serious enquiries as we do not respond to general publicly available email domains (gmail, hotmail, etc).

To use our vehicle for commercial gain requires a license. RSS only provides quotes for officially registered companies from this contact form. Please email from a corporate/business email address for serious enquiries as we do not respond to general publicly available email domains (gmail, hotmail, etc).

Typically, no. We do not support the unauthorized extraction of our kn5 vehicle files, either.

We are not a 3D model distribution service. Unless you are a business and have a clear logical business reason with funding, please do not request for our 3D models.

We may distribute them to our closest graphical artist friends for their portfolio purposes, but these are people with a proven long-term track-record of high-quality livery production in the sim racing and motorsport markets, and many of them started out by producing liveries on our Assetto Corsa cars using the in-game engine to produce renders and showing us their quality before ever requesting the actual vehicle files they could take to their software.

Duplicate purchases can be refunded. Items are not classed as duplicates just because they are also contained inside a pack. However, we may be flexible towards customers who have purchased individual cars, and within the same 7-day period from the last purchase, decided to buy a large pack of ours.

For general refunds, to secure the transaction on both sides, we describe our sales policy in three areas prior to any downloading: the product description, the shop Terms page that is agreed before purchase, the product email issued after purchase and prior to downloading. You must not have a download attempt made for your purchase if you request a refund. We can track download attempts. Saying the file has been deleted will not be sufficient for a refund.