A: We only recommend a manual installation. You must also install any system, extension, or other loose folders in the same manner. Check the Read Me file inside the downloaded package for full guidance.

Most issues (e.g., missing steering-wheel display items or the car not loading) are due to incorrect installation.

A: Ensure you are using the newest version of 7-zip or WinRar to open file packages. Older versions may not be sophisticated enough to open the new packaging algorithms.

A: First, ensure you performed a full manual installation as advised in Q1.

Since December 2023, new cars or updates that feature Custom Shaders Patch (CSP) physics will have CSP physics installed and will therefore require the CSP tool.

A: As RSS does not control user accounts or the technical structure of the store, please contact Sellfy Support for Sellfy account queries (not RSS). They will assist with account access and order look-ups. Please also see Q6, below, for more. 

1. Sign in to our store (Desktop: Profile icon top-right. Mobile: three bars → bottom → Sign In), open your products, and download.
2. Use the Recover Purchases tool if you no longer have the emails.

A: Contact RSS Support requesting a new email and specify which purchase(s). For new purchases, check your Spam/Junk folder. If you never received an email, you may have entered an incorrect address at checkout.

Provide adequate transaction information of your purchase if you cannot locate it.

A: First, check your spam folder. Otherwise, it may be an incorrect email at checkout or a payment-provider issue.

Some providers (e.g., iDEAL, Przelewy24) occasionally have processing issues. Card pre-authorisations are usually taken and then returned by your bank according to their timelines – please contact them if needed.

For suspected incorrect emails, provide your Transaction ID and we will search for you.

A: We only provide product support for our products. Please verify issues with a clean installation of the vehicle or game if required.

The number of possible configuration issues in modified games creates unnecessary overhead for our team – thank you for isolating issues first.

A: RSS only produces custom models for officially registered companies via this contact form. Please email from a corporate/business email address. We do not respond to general public email domains (e.g., Gmail, Hotmail).

A: We offer licenses to many simulator centers globally and can accommodate the request.

RSS only provides details for officially registered companies and email domains via this form.

A: Typically, no. We do not support the unauthorised extraction of our .kn5 vehicle files.

We are not a 3D model distribution service. Unless you are a business with a clear, funded reason, please do not request our models.

In rare cases, we may share assets with close, long-standing graphical artist partners for portfolio work. Many began by producing high-quality liveries on RSS cars using in-game renders before requesting files.

A: To secure the transaction on both sides, our sales policy is presented in three places before any download: the product description, the shop Terms and Conditions page agreed before purchase, and in the product email issued after purchase and before downloading.

With the exception of duplicate purchases, you must not have any download attempts recorded for your purchase if you request a refund. We can track download attempts.

Purchasing a pack of cars that were purchased individually does not make the individual vehicle purchases eligible for a refund. 

For inquiries related to our Discord server, please include your Discord username in your email to help us assist you more effectively.